Economic Benefits of Microsoft Dynamics 365 Customer Service

Microsoft 365 Customer Service allows organizations to offer their customers the same information and high-quality experience no matter how they choose to engage with them, on their portal, through SMS, chatbot or with an agent.

The application allows organizations to manage customer relationships, empower their customer service agents, and provides a branded, personalized self-service experience through a searchable knowledge base that delivers consistent, up-to-date answers. Streamline customer support and help customers find the understanding they need to ensure product satisfaction and build customer loyalty.

Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Dynamics 365 Customer Service. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Customer Service on their organizations.

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