Manage customer relationships, empower your customer service agents, and provides a branded, personalized self-service experience through a searchable knowledge base that delivers consistent, up-to-date answers. Streamline customer support and help customers find the understanding they need to ensure product satisfaction and build customer loyalty.
Dynamics 365 Customer Service helps you better serve your customers by equipping you with what you need to be successful. It provides tools to help manage caseloads, generate service-related activities, and find the best resolution to a customer’s problem. It provides traditional case management functionality, or when paired with other Dynamics 365 Service applications, it provides a foundation to build a complete omnichannel solution for your customers.
Session tabs allow agents to work with multiple customers simultaneously for efficiency.
Displays related case activities. Time spent on case related activities is recorded to determine how much time to bill back to the customer.
Provides quick access to create and search the knowledge base directly from the case record.
By using automated business processes, you can define guided process flows to assist agents in resolving issues.
Pricing without subsequent qualifying1 Dynamics 365 app
Core Customer Service capabilities.
Advanced Customer Service capabilities
Pricing Subsequent qualifying1 Dynamics 365 app is $20 per user/month